August 16th
| Posted by
Dr. Macenstein
Remember when “David G.” started that MobileMe status blog at the personal request of Steve Jobs to keep everyone up-to-date on MobileMe’s flaky outages? “Be assured people here are working 24-7 to improve matters,” wrote David, “and we’re going to favor getting you new info hot off the presses even if we have to post corrections or further updates later.”
Well, that first post was July 25th, followed by a quick update on July 27th, followed by another on July 29th. So far, so good. Unfortunately, that July 29th entry was followed by… nothing. Yes, the July 29th post, which ended with the line “Next post later this week” has been the last update for nearly 3 weeks now, and some folks who are still experiencing daily outages, such as faithful Macenstein reader drfunk, have gotten fed up.
“I sent an email to Steve Jobs and Eddie Cue complaining about MobileMe telling them that after 4+ years using my .mac as my work email, I have to change it because its flat out just not reliable. Well someone from Steve’s office called me, actually, and they’re getting me some sort of in house support guy, sounds like he does inside tech support for them. Plus she sent me her contact info, and said feel free to reach out directly any time i have a problem. But when I talked to her, she acknowledged that they’re not putting any info out on it [the MobileMe status blog] on purpose, because they can’t iron out what is causing it. It sounds like they get one thing fixed, something else goes bad, etc…”
So, the good news here is that Apple’s MobileMe customer service seems very nice, apologetic, and about as helpful as they can be, however the bad news is that Apple still doesn’t seem to know how to get MobileMe working the way they intended for all of its customers.
I suspect a different type of “fire” will be hitting Apple’s MobileMe division soon if things don’t work themselves out soon, as in “here’s your walking papers now beat it” fire.